Account Executive

 JOB SUMMARY:  The Account Executive cultivates strong relationships with current customers by proactively informing them of new products, licenses, sales and promotions.  Additionally, the Account Executive will identify and seek out new business opportunities by following up on customer leads and looking for missed opportunities in existing and new distribution channels.
 
Key performance objectives in order of priority are:
 
  1.       Develop strong working relationships with existing customers and identify opportunities to make them successful selling new and current Ripple products that fit their business model and work for their customer base.
  2.       Routinely prospect for and develop new accounts as a vehicle to drive sales growth and expand distribution.
  3.       Solicit customer feedback and gauge interest as a way to assess new product and license viability, with the goal of generating new sales opportunities and future growth.
  4.       Develop forecasts and account management plans for achieving sales targets.
  5.       Clearly communicate order information to support team so as to maintain order accuracy, on-time delivery, and customer satisfaction.
 
ESSENTIAL JOB FUNCTIONS: The responsibilities listed are fundamental to the position and must be performed successfully to achieve the key performance objectives of the role.  Other responsibilities may be assigned.
 

Interpersonal Responsibilities

  • Communicate clearly and effectively, both verbally and in writing, with new and existing accounts to secure retail placement and to provide stellar customer service.
  • Actively prospect for new customers and sales opportunities.
  • Consistently and proactively contact current and potential customers about upcoming promotions, new licenses and sale opportunities, as well as inform and educate on new designs and products.
  • Actively solicit input from customers on licenses, product ideas, new designs, and market potential, and clearly present the feedback gathered to the management team and fellow sales members. 
  • Collaborate with the Marketing and the Art Departments on specific accounts, upcoming promotions, new designs and special sales.
  • Work closely with assigned outside independent sales representatives to inform them of new products, upcoming licenses and promotions, and get feedback regarding their successes and challenges with customers and offer constructive solutions to any issues they may encounter.

 

Operational Responsibilities

  • Create presentations tailored to key accounts; organize materials and coordinate design requests with the Art Department.
  • Provide details of customer order, including pricing, discounts, blanks, samples and special instructions to the Purchasing and Art Departments; request style and UPC setups for new products.
  • Work with Customer Service to ensure accuracy of established prices and volume discounts.
  • Communicate clearly with the Purchasing and Customer Service teams to coordinate accurate and timely processing of sales orders. 
  • Work closely with Purchasing to ensure orders are on track, and proactively communicate any delays to customers.
  • Attend trade shows to meet with existing and potential customers to show them the latest product offerings.

 

Organizational Responsibilities 

  • Forecast sales volumes by account and develop sales plans to meet the established goals.
  • Work closely with the Marketing team to ensure the success of new initiatives and promotions. 
  • Maintain accurate customer account information.
 
PERFORMANCE FACTORS: The following performance criteria represent the core abilities that will allow the Account Executive to be as successful as possible in the role.
 
  1. Self-Management: Prioritize and complete agreed-upon tasks in a timely and accurate fashion. Possess the ability to work independently and effectively on achieving the business objectives in an organized and efficient manner.
  2. Results-Oriented: Maintain focus on goals; identify and act on removing potential obstacles to successful attainment of goals; implement thorough and effective sales plans and apply appropriate effort to produce desired results; follow through on all commitments to achieve desired results.
  3. Customer Focus: Consistently make customer satisfaction a top priority; objectively listen to, understand and present customer feedback to management; anticipate customer needs and develop appropriate solutions; meet all promises and commitments made to customers.
  4. Interpersonal Skills: Initiate and develop strong customer relationships; successfully work with a wide-range of people at varying levels of organizations; communicates with others in ways that are clear, considerate and understandable; demonstrates ease in relating with a diverse range of people of varying backgrounds, ages, experience and education levels.
  5. Empathetic Outlook:  Demonstrate awareness of how actions will directly and indirectly impact others; listen to others attentively; demonstrate regard for and sensitivity to the feelings of others; value and respect the diversity of others and their beliefs. 
  6. Personal Accountability: Accept responsibility for the consequences of personal actions; avoid placing unnecessary blame on others; maintain personal commitment to objectives regardless of the success or failure of personal decisions; apply personal lessons learned from past failures to move forward in achieving future successes.
  7. Objective Listening:  Value others’ points of view; regularly solicit input from others and listens to them without interrupting; represent others’ points of view impartially; verify understanding of others’ feedback.
 
 
This position offers the opportunity for professional growth, competitive pay and benefits including medical, dental, life insurance, PTO, holidays and a company matched 401k, all in a fast-paced and fun work environment.
No relocation expenses will be paid in conjunction with this open position.
Interested candidates should submit resume and compensation requirements to:

https://rippletest.wufoo.com/forms/account-executive/