F.A.Q.

Payments

Which payment methods do you accept? Ripple Junction accepts Visa, MasterCard, Discover, and American Express credit cards. Additionally, we offer payment options through PayPal and Venmo.

Product Availability and Sizing

Do you restock items that are sold out? Yes, in most cases, we restock items. However, if an item is no longer listed, it may have been discontinued.

I'm unsure about a size. How can I get help? We understand that finding the perfect fit is crucial. To assist you, we provide sizing charts on our website's product pages. These charts offer measurements taken from garments lying flat, providing guidance on dimensions such as chest, waist, length, and more.

Order Processing

When can I expect my order to ship? Please allow 2 business days for your order to be processed and delivered to the carrier for shipping. During the holiday season, processing time extends to 2-4 business days. Orders are processed Monday through Friday, excluding major holidays.

Can I make changes to my order? We process orders quickly and may be unable to make adjustments once processed. For change requests, please contact us promptly via help@ripplejunction.com.

Shipping

Where do you ship? Ripple Junction ships to all 50 states and APO/FPO addresses.

Do you offer international shipping? At the moment, Ripple Junction ships exclusively within the United States.

What shipping methods do you offer? Currently, we offer two shipping options: Standard and Express.

• Standard Shipping: Typically shipped via USPS Ground Advantage, packages generally arrive within 4-7 business days.
• Express Shipping: Typically shipped via FedEx, packages generally arrive within 3-4 business days.

Order Confirmation and Tracking

Why didn’t I receive a confirmation email for my order? First, check your spam folder and ensure @RippleJunction.com is on your safe senders list. If you didn't receive confirmation, contact us at help@ripplejunction.com.

Will I receive a notification when my order ships? Yes, you'll receive a notification email with tracking details once your order ships.

I placed one order, so why am I receiving multiple packages? In some cases, orders are sourced from multiple distribution centers to ensure prompt delivery, incurring no extra fees.

Order Issues

Why was my order cancelled? We'll contact you immediately if your order is canceled, typically due to out-of-stock items

What if an item I ordered is not available? If by chance something in your order is out of stock, our customer support team will get in touch with you to sort out a refund. It doesn't happen often, but if it does, we've got you covered.

What do I do if my product is incorrect or damaged? Contact us at help@ripplejunction.com with photos of the damaged product and your order number.

Lost or Stolen Packages

What happens if my package is lost or stolen? Despite our best efforts, instances of lost or stolen packages may occur. Once shipped, Ripple Junction assumes limited liability for delivery.

Refund & Return Policy

What is your return policy? We strive for your complete satisfaction. Refer to our straightforward return policy for details.

Contact Us

How can I contact Ripple Junction customer support? At Ripple Junction, your satisfaction is our priority. For questions or concerns, contact our customer service team at help@ripplejunction.com. We aim to respond within 24-48 hours during regular business hours.

How can I contact customer support outside of email? Phone support is available during regular business hours. Visit our Contact Us page for details.