What’s your return policy?
We offer a 30 day money back guarantee on all items purchased on ripplejunction.com. To start the return process please email firstname.lastname@example.org and a customer service representative will be in contact with you shortly. Our customer service team is available Monday through Friday 8:30am – 6pm EST. If you submit a email on a weekend day, our customer service team will contact you the following Monday.
Merchandise cannot be returned if washed or worn.
The Customer Service Representative in charge of your return will send you a return form to include in your shipment. The Return Form is required to process your return.
Please allow 2-4 weeks for processing your returns.
You are responsible for selecting your shipping carrier and method for your return(s). Unfortunately we do not reimburse for return shipping, except on defective items. Ripple Junction is not responsible for lost or damaged packages.
When will I receive credit on my return?
We will process your credit as soon as we receive your returned product in our warehouse. The amount of days the credit will post will depend on your financial institution’s policy regarding credits.
What if I paid via Paypal?
If the purchase was made via Paypal then the refund will return to the Paypal account used to purchase. This will appear as credit in your Paypal account which you can use to make a purchase, or request to withdraw from Paypal to your bank account. Login to your Paypal account to get started.
How do I exchange something?
We currently do not offer exchanges. But please feel free to contact our customer service team by filling out our Returns Form at the bottom of this page and we will figure out a way to make things right.
What do I do if my product is damaged?
Take a picture of the damaged area(s) and email the photos to email@example.com. A customer service agent will be in touch with you on how to fix your order.